OptaSense is committed to providing long-term support to distributed fiber-optic sensor systems through a range of balanced service packages that combine both technical support, services management and a framework that is focused on system uptime, maintainability and life of asset support.
Our support options are tailored to the client needs through a collaborative approach, drawn from a deep understanding of the system design, implementation and operation, providing both efficient and cost-effective support.
The range of services provides the foundation of support from which we can build a customized and tailored support package. OptaSense welcomes the opportunity to discuss the range of services available and to produce a Support Framework proposal for further discussion.
Recognizing the importance of system integrity, OptaSense has defined standards that apply to the supply, support and maintenance of the equipment. The OptaSense Support Services mission statement states the following main aims:
- To minimize risk to personnel, the environment, and assets by maintaining safe and reliable systems of work
- To prevent loss attributable to the support systems
- To minimize planned downtime
- To maximize system availability through competence
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Support packages tailored to meet your business criticality
Each of the discrete elements below can be packaged to provide a framework that is truly tailored to suit the needs of your business, providing support that is both flexible and responsive to the changing business dynamic.
Global Support Centers
With OptaSense’s network of Global Service Support Centers, your service needs can be quickly addressed and routed to the right expert with product and services knowledge to expedite resolution.